Refund and Return Policy
At Ceramie, we are committed to providing you with the highest quality skincare products. Your satisfaction is our top priority, and we strive to ensure that you have a positive experience with our brand. To maintain the integrity of our products and for hygiene reasons, all our skincare products are non-returnable. Please review our Return and Refund Policy outlined below:
Non-Returnable Products
Due to the nature of our skincare products, we do not accept returns once the product has been purchased. This policy is in place to ensure the safety and hygiene of our customers, as skincare products cannot be resold once opened.
Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will be happy to assist you with a replacement or a refund. To process your request, please follow these steps:
Contact Us: Email our customer support team at support@ceramie.com with your order number, a description of the issue, and photos of the damaged or defective product.
Review: Once we receive your email, our team will review the issue and respond within 2-3 business days.
Resolution: If the product is confirmed to be damaged or defective, we will arrange for a replacement to be sent to you at no additional cost. If a replacement is not available, we will issue a refund to your original method of payment.
Order Cancellations
If you wish to cancel your order, please contact us immediately at support@ceramie.com. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
Refunds
Refunds will only be issued in the following cases:
- If the product is damaged or defective upon arrival and a replacement is not available.
- If the order is canceled before it has been processed or shipped.
Refunds will be processed to the original method of payment within 7-10 business days after confirmation.
Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team at support@ceramie.com or call us at [Customer Support Number]. We are here to help!
Thank you for choosing Ceramie. Your trust and satisfaction are important to us!